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Free live chat software for online sales and support teams. Increase sales, improve customer service, and reduce support costs. Simply install the client and add a chat button to your website to start chatting with your visitors. Upgrade to a paid edition to also manage sales leads, manage inbound emails, manage help desk tickets, and initiate pro-active chats with visitors. Used by over 11,000 active websites.

Been There, Done That is an affordable help desk program designed for the poor, overworked IT support person on a tight budget. The attractive and easy to learn interface makes it easy to record information about your users, their computers, peripherals, software and their problems. Now includes a number of charts and graphs to give you insight into your help desk operations. A backup and restore feature was also added in this release. The user interface has also been updated.

AccessAble Help Desk Pro Edition features an easy to use and attractive windows based interface as well as .asp and .html pages for quickly recording, updating or searching data via browser. T The wide variety of reports include graphical and analytical reports to see where most of your support issues are coming from. The reports can also be easily exported to a variety of file formats and emailed to upper management. The browser interface requires Microsoft PWS or IIS and email notification uses Microsoft’s CDO SYS There are no additional per user charges for either the windows interface, email module, or browser based interface. All are included in the site license price. An Open Report menu option let’s you access either your own reports created with Crystal Reports or custom reports designed for you by the developer. Only the Crystal Reports runtime files are inlcuded.

This Enterprise Desktop Management Software provides Configurations, Inventory Management, Patch Management, Software Installation, Service Pack Installation, Desktop Sharing, System Tools, User Logon Reports and Active Directory Reports.

Desktop Central helps Network Administrators to reduce Helpdesk calls by proactively configuring the systems & user profiles with its predefined configurations & automated patch deployment. It is meant for Enterprises and not for home users.

Key Features
Supports Windows 2000, XP,Vista, & 2003 OS
Predefined configurations to achieve most of the desktop management tasks
Software and Hardware Inventory with License Management
Automated Vulnerability Assessment & Patch Management
Targets for configuration can be defined using include/exclude criteria
Collection helps to group configurations, which can be applied to same set of targets
Provides the status of the applied configurations
Readymade reports of the Active Directory infrastructure

Configurations

Configure user desktop with drive mapping, printer config, launch application, folder redirection, shortcut, path & message box
Manage System settings with services config, registry settings, local user & group mgmt, power mgmt, custom scripts & schedule task
Configure Microsoft applications like MS Office, Outlook & IE(Proxy)
Secure systems with Windows Security Policies, XP Firewall & Alerts

Patch Management
Automatic or Scheduled Vulnerability Assesment for Managed Systems
Periodic Synchronization of Vulnerability Database
Automated Patch Deployment Process
Reports on Patch Vs System and vice-versa

Software Installation
Installs software (MSI format) during logon or reboot
Ability to assign or publish the software
Option to uninstall

Active Directory Reports
Reports on users & computers giving last logon time, IP & MAC address
Reports on Group, OU, Site & Domain giving detailed info
Reports on Printer and DNS listing SRV records