b4li

Free VOIP / SIP phone (softphone). Use your PC or laptop as a phone. Works with any SIP / VOIP provider/ phone service. Use instead of the soft phone provided by your VOIP provider which locks you into their VOIP phone service.

Easy to use interface to transfer, forward calls or review history of calls. Call log, caller ID, integrates with MS Outlook. Available in many languages. Free download from http://www.3cx.com.

Features include

* Supports several SIP profiles
* Displays caller ID
* Shows personal call log/history
* Incoming calls – identify, accept, reject or ignore
* Put calls on hold (HOLD)
* Transfer calls with the click of a button (ECT)
* Diverts calls to voice mail
* BLF – change status option
* Shows extensions, lines and queues in one or multiple screens
* Message Waiting Indication (MWI)
* TAPI driver for integration with Microsoft
* Keypad with intuitive interface
* VoIP support for SIP connections
* Support G.711 (A-Law and u-Law), GSM, iLBC and Speex codecs
* STUN support for NAT/firewall traversal
* Installation provided as MSI for easy deployment
* Integrated phone book (allows you to assign caller ID to a name)

3CX VOIP Phone for Windows also functions as a client for 3CX Phone System for Windows, a software-based VOIP PBX that completely replaces a traditional proprietary phone system. More information on http://www.3cx.com/phone system/

FULL INSIGHT AT THE FIRST RING: TAPICall turns your desktop PC into a highly efficient CTI work station by means of Outlook add-on: Identification of the caller and display of the corresponding Outlook contact sheet; Automatic display of memos, even company wide; automatic creation of journal entries with a call-back feature; current status display via balloon and handset icon; nontutorial handling; Low costs – high benefit; operates with any up-to-date PBX or ISDN controller — Service orientated communication: At the first ring TAPICall immediately provides all relevant data concerning the caller, including memos, appointments and documents linked with the corresponding contact, by means of the caller identification. The user is perfectly prepared for the call and can optimally commit himself to the requirements of the caller. — Benefit from your first-class contacts: The automatic provision of customer information reduces costs as well as handling time. TAPICall improves the quality of your customer care effectively and leads to a high degree of customer retention. — Corporate translucency: With an exchange server TAPICall automatically opens public contacts for incoming calls. This way – depending on your properties – memos and contact information entered by any employee may be viewed and complemented by other employees as well. The data base containing relevant customer information thereby is kept up-to-date at any time. — Constant increase of your data base: In case the caller has not been recorded in the Outlook contacts yet, TAPICall creates a contact with the new call number. The user only has to do add the name of the caller into the contact sheet, and the next time this person calls the corresponding contact will open automatically.